Navigating STUFF: Strategies for Diffusing Organizational Noise
Missteps, miscommunications and misunderstandings are magnified today more than ever. Employees can inadvertently step on each other's culture, values, religion or feelings, which can create organizational noise. While most of these issues are framed as harassment or discrimination, they are most likely “STUFF” grounded in culture or conflict. STUFF stands for "Something That U Find Frustrating" — it gets on people’s nerves, it makes them angry, they don’t like it, or it’s distracting and disruptive. Professional relationships suffer when individuals are unable to talk to one another or give each other permission to make mistakes in order better understand their differences. Additionally, these issues can create a myriad of organizational challenges. This session will engage participants in dialogue about organizational noise, provide an interactive approach in dealing with conflict and offer practical strategies for diffusing the noise.
Kim Kirkland, Executive Director of Equal Opportunity and Access, Oregon State University