Concurrent Sessions


Day and Time
:
Tuesday, October 9 at 11:00 a.m. - noon

Track:
Risk Management, Compliance and Public Policy

Framework:
Core Competencies

 Room
White River A&B

Managing Messy Workplace Issues When There Is No Playbook

Explore examples of incivility, abrasive behavior and cultural insensitivity for which standard policy responses are inadequate or inapplicable. Learn how to use tact, finesse and sound judgement when responding to these issues where clear policy guidance is sparse or absent. Attendees will take away concrete strategies and approaches for addressing these types of behaviors and mishaps to foster positive, inclusive workplace cultures and avoid knee-jerk reliance on compliance.

Daniel Griffith, Director of Conflict Resolution and Dialogue Programs, Indiana University–Purdue University Indianapolis