How to Engage a Culture of Civility and Mindfulness at Your Institution
Learn how the Community College of Allegheny County established the employee-driven Civility Ambassadors Program. A successful civility program is an effective plan to empower and develop employees to identify and recognize conflict and to intentionally manage it in a way that is respectful and mindful. Employees are given the charge to take personal responsibility for how their words and actions impact their coworkers and students. This awareness positively impacts the efficiency of operations and facilitates continuous improvement in areas such as employee morale, productivity and attendance. Consider the steps to create a program at your institution that advances the quest for a supportive, civil and mindful working environment for employees, and understand the challenges you may face and how to overcome them.
Kimberly Manigault, Vice President for Human Resources, Community College of Allegheny County