Concurrent Sessions


 Delivery Format:
  

Day and Time:
Monday, October 5 at 1:30-2:30 p.m.

Track:
Organizational and Professional Development

Framework:
Engagement

 Room

“I CAN’T LIKE YOU RIGHT NOW!” — Using Emotional Intelligence to Communicate Through Conflict

Emotional intelligence (EQ) enables us to recognize, understand and manage our emotions and those of others. In this session, we'll explore the Six Seconds EQ Model and how to use EQ to manage and coach through workplace conflicts in a timely manner.

Deketa Cobb, HR Training and Development Manager, and Christina Mazzella, Chief Human Resources Officer, both of Philadelphia College of Osteopathic Medicine